Ticket Office Representative - MGM Grand

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

THE JOB:

The primary responsibility of the Ticketing Representative is to perform a variety of duties, including ticket sales for all properties, internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, handle cash transactions, and perform service recovery. By creating WOW moments and unforgettable memories, you will ensure that our guests' experiences stay with them long after their visit.

STARTING RATE:$16 an hour

THE DAY-TO-DAY:

• Sell tickets, upsell, cross-sell, and process ticket orders, including will call for shows, events, exhibits, and attractions across all properties, utilizing prompt and courteous service to all guests.

• Perform ticket verification prior to entry into exhibits and events.

• Provide educated answers to guest questions and furnish detailed information regarding property facilities and services.

• Resolve guest complaints within the scope of authority.

• Utilize and balance a cash drawer and ticket sales with various tender types.

• Interpret and operate numerous computer and ticketing systems with accuracy, including Microsoft Office products.

• Answer multi-line telephones using proper etiquette.

• Preform other job-duties as requested.

MINIMUM REQUIREMENTS:

• Work varied shifts, to include weekends and holidays.

THE IDEAL CANDIDATE:

• Prior customer service experience.

• Proficiency in using Microsoft Office 365, including Word, Excel, and Outlook.

• Two (2) years' experience in cash handling and balancing cash drawers with various tender types.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off shift.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today!