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Technical Support Specialist

Dorman Products
United States, Indiana, Madison
Aug 19, 2024
Job Summary At SuperATV we are working to WOW our customers with innovative, race-tested products and world class customer service. Currently, we have a new opportunity to add a highly skilled Technical Support Specialist. This role will help continue SuperATV's growth and impact in the off-roading industry. Primary Duties Serve as the first point of contact for customers seeking technical assistance Perform troubleshooting through diagnostic techniques Setup and configure new users in Active Directory and Office 365 Workstation setup, configuration and deployment Perform compliance audits per work instructions Maintain and configure office phone system Qualifications Qualified candidates must have skills and abilities consistent with three years' experience in a high volume, fast-paced helpdesk environment at a minimum. Must have high level of expertise in the following: PC and laptop hardware components and configuration, expert troubleshooting skills, mobile devices and endpoint security. Education / Experience Experience with desktop version of Microsoft Windows, Microsoft Office, and various end user software packages. #SuperATV Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.www.DormanProducts.com Nearest Major Market: Bloomington Indiana Nearest Secondary Market: Seymour Job Segment: Technical Support, Help Desk, Information Technology, Technology