Patient Services Representative

Metropolitan Jewish Health System
United States, New York, New York
Aug 16, 2024
Our groundbreaking hospice and palliative care programs offer a broad range of facility based services, as well as in the community, to help patients and their families ease the burden of managing a life-limiting illness or end-of-life care. The Patient Representative plays an integral role in improving the patient/family experience while on hospice service. The Patient Representative provides supportive calls to the patients and families at end of life, maintains patient experience data and communicates patient/family needs and concerns to the teams and Quality Review Coordinator. Manages coordination of calls as initiated by workflow and as initiated by primary members of the IDT, noting need to follow up with phone calls and visits. Participates and contributes to the Interdisciplinary Team Process. Displays professionalism during all communication with patients, families and co-workers. Reports all Patient Experience Program shift occurrences and complaints. High School Diploma or equivalent required Prior experience working within a healthcare environment, hospice preferred knowledge of hospice HIS requirements Excellent verbal and written communication skills Mandarin/Cantonese required. Use of various computer programs including Microsoft Word, Excel, and Power Point