Director, Operations

The Director, Operations is responsible for managing the performance and expenses related to the business unit's operations to include master data file management, invoice processing, and payment activities.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Provides leadership and guidance to the Operations team and monitors, evaluates, improves, and maintains performance of direct reports by establishing goals and providing regular performance feedback and coaching.
• Ensures all processing is performed such that productivity and quality standards are met. If standards are not met, ensures variances are analyzed and corrective measures are taken to regain compliance.
• Acts as the business product owner for all technology initiatives put forth to increase throughput and accuracy; this includes, but is not limited to, the use of OCR/AI/ML and RPA.
• In compliance with company goals, develops staff performance standards, and ensures their compliance.
• Develops and executes functional training processes to ensure staff are prepared for assigned tasks.
• Engages, leads, and drives the results of Business Process Outsourcing (BPO) resources in support of the various operations processes.
• Ensures the proper level of staffing is maintained such that related expenses are representative of processing activity and divisional management goals.
• Develops standardized framework to document and maintains Standard Operation Procedures (SOP) for operational processes.
• Establishes, improves, and leverages key metrics and key performance indicators (KPI) to drive operational performance, continuous improvement, standardization, and efficiencies across the company.
• Acts as a resource for developing solutions to processing related issues by interacting with other key staff members.
• Supports the ongoing optimization of data, metadata and data models using a variety of approaches including controlled vocabularies, taxonomies, thesauri, and ontologies.
• Other duties as needed or assigned.

SKILLS AND ABILITIES REQUIRED:

• A high degree of interpersonal skills to communicate effectively with all levels of the organization and outside parties.
• An above average understanding and experience in the related industry.
• An ability to manage multiple activities at the same time.
• Advanced critical thinking and data-driven problem-solving skills with the ability to work cross functionally to resolve issues and generate results among potentially conflicting constituencies.
• Experience influencing and building strong relationships internally and with outside parties.
• An extensive knowledge of data processing systems.
• Previous experience implementing Optical Character Recognition (OCR), Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA).
• Understanding of the development of ontologies and the use of controlled vocabularies and thesauri in enhancing the management of data.
• Experience previously leading BPO relationships preferred.
• Ability and willingness to travel internationally as needed.

MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:

• Bachelor's degree in related field with advanced degree preferred, or equivalent combination of education and experience.
• 5-7 years of leadership experience in an operations environment.
• 3-5 years of experience using operational excellence and continuous improvement methods (Lean, Six Sigma, TQM); Six Sigma certification preferred.

APPLICATION PROCESS:

You can directly apply through Cass's website at https://www.cassinfo.com/careers. Please apply directly to this position via the "Apply" button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

ABOUT OUR COMPANY:
Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations. Disbursing over $90 billion annually on behalf of clients, and with total assets in excess of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000. More information is available at www.cassinfo.com.