Representative - Membership Services

Position: Ticket Services Representative

Department: Ticket Sales & Services

Reporting Relationship: Reports to the Ticket Services Manager

Status: Full-Time (Non-Exempt)

Compensation: Base rate plus commission

Summary:

The Ticket Services Representative will be part of the team responsible for the retention and growth of our PSL owner base through the delivery of first class customer service, relationship building, and referral generation.

Primary Responsibilities:

• Provide superior levels of customer service to an assigned base of PSL owner accounts by maintaining up-to-date knowledge and effectively and enthusiastically communicating all team happenings, events, benefits, and stadium details that are relevant
• Meet and exceed annual Silver Club contract renewal goal
• Recording and building customer records in CRM to maintain all personal touchpoint interactions and document all appropriate details and information
• Introduce and assist all PSL Owners with the transition from barcodes to digital / mobile ticketing
• Perform game day responsibilities including, but not limited to, in-seat visits, handling special promotions, addressing PSL owner needs, delivering Fan Packs, etc.
• Sell single game tickets when necessary
• Provide assistance to PSL Owners or Buyers with regard to posting and or securing tickets on league approved secondary market places
• Execute special client retention-oriented events that create added value for PSL owners
• Assist the marketing team in Panthers Privileges processes by managing PSL Owners sweepstakes entries and contacting winners for exclusive experiences and/or prizes
• Assist with additional customer service and tasks related to Bank of America Stadium events

Additional Responsibilities:

• Committed to the support of Department goals and objectives in all areas
• Represent the organization at various organizational networking and/or events in a professional manner
• Involvement in game day activities, promotions, and sales events
• Facilitate special projects as assigned

Minimum Qualifications:

• Bachelor's degree required
• Minimum of one (1) year of sales/services experience in the sports or hospitality industry
• Demonstrated ability in the areas of relationship-building, communication, time management, and organization
• Knowledge of accounts payable and billing
• Must be flexible to work evenings and/or weekends and all Carolina Panthers and Stadium events, including events held on weekends, nights, and holidays
• Must pass pre-employment screens

Preferred Qualifications:

• Working knowledge of Ticketmaster mobile ticketing and Archtics is preferred

Essential Functions:

• Strength in teamwork, professionalism, and time management
• Must possess excellent oral, written, organizational and proofreading skills
• Must, at all times, display the character and values of the Tepper Sports and Entertainment brand
• Must be detail-oriented and must be able to multi-task while managing time successfully
• Works well under pressure and flexible when necessary
• Must be able to handle confidential, privileged, and/or sensitive information carefully and with sensitivity
• Ability to collaborate with cross-functional teams to achieve desired outcome
• Self-starter with a hands-on approach, good instincts for prioritization and the ability to work under a high-pressure, fast-paced environment

Physical Requirements:

• Standing for extended periods of time
• Sitting and working at desk on a computer
• Walking throughout the stadium which may include stairs
• Lift at least 30 pounds

Work Environment:

• This job operates mostly in an office environment and outside in a stadium facility at times which may include inclement weather conditions.

This job description is a broad overview of the position. This does not limit expected contributions to the organization. The Carolina Panthers organization is based upon a teamwork type atmosphere.

The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

• 800 S Mint St, Charlotte, NC 28202, USA