Library Specialist

We are seeking a Library Specialist who will report to the Resource Sharing Librarian and will be responsible for borrowing materials on behalf of JHU patrons in efficient, cost effective, and user-friendly manner through the use of resource sharing tools and best practices. This position also assists with the day-to-day operations of BorrowDirect and circulation workflows.

Specific Duties & Responsibilities

• Actively research and share trends and best practices in existing and emerging areas such as Controlled Digital Lending (IPLC), the Johns Hopkins Resource Sharing Interest Group (RSIG) and engages in other professional development opportunities.
• Participates in library and resource sharing trends for Ivy Plus Library Confederation.
• Assists with training student work study assistants and assists with daily direction and problem solving.
• Reports system problems with Alma, llliad, and Reshare to the Resource Sharing Librarian and through Jira.
• Manage annual and operational statistical reporting for interlibrary loan, circulation, and BorrowDirect for library dashboards, annual reporting, and projects as needed.
• Troubleshoots access-related problems for resource sharing and circulation.
• Communicates with patrons to resolve any service disruptions with campus deliveries and provide updated information for pickup services.
• Coordinate with other circulation room staff to complete daily circulation priorities for the Book Pickup Service and other related workflows as needed.
• Communicates with other libraries to assist with resolving problems with borrowing requests and materials.
• Communicates with JHU faculty, staff, and students to resolve problems concerning their requested materials including items shipped but not received, renewals, and recalls.
• Coordinate fulfillment of complex requests with other libraries and Johns Hopkins librarians.
• Monitor llliad queues and routing to ensure that patron requests are met in a timely manner.

• High School Diploma or graduation equivalent.
• Three years related experience.
• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

• Bachelor's Degree.
• Experience working with ILLiad, OCLC, Alma, and a combination of other bibliographic or interlibrary lending management tools.
• Experience with circulation and/or interlibrary loan.

Special Knowledge, Skills & Abilities

• Demonstrates listening and communication skills that actively build trusting relationships and create an open, respectful, and effective work environment.
• De-escalates and resolves difficult or complicated challenges.
• Earns others' trust and respect through consistent honesty and professionalism in all interactions.
• Aligns the direction, products, services, and performance with the library and the university goals.
• Displays an ongoing commitment to learning and self-improvement.
• Builds and maintains a positive user experience by listening to users (internal and external) and addressing needs and concerns.
• Demonstrates skills and the technical competence needed to execute job duties.

Physical Requirements

• Must be able to lift 30 pounds.
• Must be able to push book trucks, move, and unpack boxes as needed.
• Must be able to retrieve books from library shelves which may require reaching, standing, lifting, and stooping.

Classified Title: Library Specialist
Role/Level/Range: ATO 37.5/02/OE
Starting Salary Range: $18.00 - $33.50 HRLY (Commensurate with experience)
Employee group: Full Time
Schedule: M-F, 8:30am-5pm
Exempt Status:Non-Exempt
Location:Hybrid/Homewood Campus
Department name: Access, Assessment, and User Experience
Personnel area: Libraries