IS Computer Support Technician

• Location: Richland, WA
• Type: Contract
• Job #7661

Overview:

ACS Professional Staffing is looking for an employee to work on-site with our client. The IS Computer Support Technician is responsible for deploying workstations, managing inventory, imaging new machines, handling computer returns, and assisting the IS Solutions Center. They also provide technical support to users by phone and in person for software, inventory, and deployments. The position will be required to perform work in an office environment, including moving computers and peripherals from location to location. This full-time position is located in Richland, WA.

Pay rate: $21.09 - $34.01

Benefits:

• Sick Leave: 1 hour of paid sick leave for every 40 hours worked (sick leave can be used after 90 days of employment)
• EAP: Employee Assistance Program
• Benefit Options: Medical, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, 401k (eligible after 1 year and 1,000 hours worked - employer match up to 4%)
• Other benefits include the following: Calm App, Access Perks, Brio Health

Responsibilities:

• Deploy new hardware for the workstation lifecycle replacement project including imaging, software installation, deployment to end users swapping old devices for new devices and preparation of devices for excess as e-waste.
• Act as primary customer interface to develop specific hardware and software configuration requirements necessary to meet customer telephone and data transmission needs as they relate to workstation project.
• Effective personal interaction with many groups and individuals utilizing strong communications skills is a very important aspect of this accountability.
• Receive and document customer computer and network trouble calls watching for trends and/or recurring problems. Customer information is logged into a service request ticket that will follow the request through to its completion. The Computer Support Technician owns the ticket from inception through closure and is responsible for meeting or exceeding user expectations and IT level of service commitments.
• Attend meetings and trainings.
• Maintain the fleet of laptop computers. Load appropriate software and e-mailboxes for customer checkout. Re-image laptop to standard image upon return to be ready for the next check out. Image customer computers and laptops as necessary.

Requirements:

• An AA degree in computer related field
• OR unrelated AA plus 1 year experience
• OR, in lieu of degree, a High School diploma plus 3 years of experience
• Experience needs to be directly related to Information Systems/Help Desk
• High school diploma or GED required
• Required basic knowledge of:
  • Client/server infrastructure
  • Computer/help desk support
  • Local area network and desktop computer architectures
• Thorough understanding of required duties of a computer support field environment
• Obtain and maintain unescorted access to Columbia Generating Station
• Work independently and as a part of a team
• Competently apply computer knowledge
• Understand and follow written and oral procedures
• Communicate orally with customers and vendors for problem solving and troubleshooting of computer problems
• Communicate fluently via written methods, including software documentation, systems presentations, procedure writing, and other advanced written communication methods
• Knowledgeable in imaging of devices and tracking using a ticketing system preferred
• Exceptional customer service skills and IT problem solving capabilities preferred

Work sponsorship is not available at this time. Third-party candidates will not be considered for this position.

Because we are a federal government contractor, we have special restrictions placed on us for hiring foreign nationals into certain key positions within the company. This particular position requires U.S. citizenship.

ACS Professional Staffing will provide equal employment opportunities to all applicants without regard to the applicant's race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.

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If you have any questions about our Reasonable Accommodation Policy, please feel free to email