Technical Business Analyst

• Location: Portland, OR
• Type: Contract
• Job #7650

Overview:

ACS Professional Staffing is looking for an employee to work on-site with our client. This Technical Business Analyst 2 will provide business analysis and system administration support for the project management office, working on small to medium projects across the company's business lines. This position will collaborate with various stakeholders to keep IT systems and tools updated, with guidance from senior analysts on projects of intermediate complexity. This full-time position is located in Portland, OR.

Responsibilities:

• Provide business analysis support and assistance, eliciting documents and managing requirements, to support the implementation of IT systems for a variety of internal clients implementing small to medium -sized projects, as per org's established System Life Cycle (SLC) process.
• Provide IT PMO SLC site support using the RoboHelp tool.
  • Maintain the IT PMO site up to date.
  • Enhance the IT PMO site as needed.
    • Work with business partners, IT technical teams and IT PMO Leadership team to understand their needs and identify their goals and objectives.
    • Take ambiguous, high-level requirements and synthesize it into a clear, concise scope statement.
    • Work closely with internal teams to provide technical business analysis assistance, which may include:
      • Coordinate and facilitate planning and working sessions to elicit requirements. Guide and assist client teams through defining business requirements.
      • Conduct user/stakeholder interviews, potentially including job shadowing and "day in the life" exercises.
      • Review documentation on existing business processes and systems.
      • Review regulations and policies to understand relevant compliance requirements and make recommendations.
      • Review and validate requirements with appropriate business and technology stakeholders.
      • Analyze the gathered information to present an organized, coherent understanding of the business problem and the proposed solution.
      • Analyze business processes and create current-state/"as is" and future-state/"to be" models, including conducting gap analyses.
      • Elicit objective criteria from business users for the evaluation and acceptance of requirements.
      • Collaborate with IT technical representative(s) in the development of test plans and acceptance criteria traced to business and functional requirements. This work may include coordinating and facilitating test scenarios, User testing, etc.
      • Update requirements as they evolve throughout the system implementation.
• Provide System Administrator Support
  • Project and Portfolio Management (PPM)
  • Jama
  • IT PMO SharePoint site
  • PMO system administration and processes:
    • Provide user administration support; monitor and respond to all user/system requests; escalate to the System Owner / Information Owner (SO/IO) or vendor as needed.
    • Maintain the backlog of defects and enhancement requests.
    • Coordinate reporting and changes with the ISO/IO change control board.
    • Analyze data gaps and assist with development of processes to address those gaps.
    • Provide application system security support by adding, removing, or deleting users from systems, based on established access control policies.
    • Complete and present monthly reports on system status.
    • Regularly analyze system contents to maintain accuracy; work with appropriate project/portfolio managers to validate current data and perform system clean-up activities.
    • Work with vendor to identify and implement O&M and enhancement work, including requirements gathering and user acceptance testing, and change management.
    • Provide training and guidance on system for users internal and external to IT.
    • Support, coordinate, and help facilitate PMO governance processes, meetings, and workshops. Participate in and provide input to governance board process improvement activities.
    • Organize and help develop methods to track upcoming deadlines, priority actions, and overdue deliverables.
    • Track work deliverables/milestones, provide status updates to appropriate staff, and identify any expected delays or risks.
    • Review operating practices and procedures to recommend whether improvements can be made in areas such as workflow, reporting procedures, and/or expenditures.
      • Recommend and develop process solutions to increase the efficiency and effectiveness of PMO operations, leveraging industry knowledge and best practices (e.g. PMI, P3M3).
      • Assist with the development of process tools, promoting effective coordination of the records, process maps and operating procedures that are shared or exchanged between work teams and functions.
      • Facilitate efforts to research and resolve identified process gaps/issues within the PMO or between PMO and other organizations; recommend potential solutions.
    • Work with IT Staff and Supervisors to establish and update PMO (e.g. PPM, Jama, SharePoint, CRM) system and processes.
    • Work with subject matter experts to gather, organize, and analyze detailed information and present it in a variety of formats for business and technical audiences.
    • Assist PMO property custodian in tracking PMO assets in Sunflower and in performing annual inventory.

Requirements:

• A bachelor's degree in information technology/systems, business administration, or a closely-related technical discipline is preferred.
• 5 years of experience is required with an applicable bachelor's degree.
• 9 years of experience is required without a degree or applicable degree.
• Experience should be consistent with the specific requirements of system support and coordination and progressively more technical in nature. Requires a working knowledge of automated data systems.
• Proficiency with the RoboHelp tool.
• Proficiency with Microsoft Office Suite of products, including Word, PowerPoint, Excel, and Outlook.
• Technical interviewing skills that include:
  • Functional/process interviewing in the business environment.
  • The ability to facilitate groups through process design and requirements gathering sessions.
• Ability to communicate effectively with business and technical teams.
• Ability to develop and maintain effective client and stakeholder relationships.
• Strong technical writing skills and the ability to present information in various forms (verbally, in writing, visually/graphically).
• Proficiency with requirements modeling tools such as Jama.
• Experience with System Life Cycle (SLC) processes.
• Experience with Visio flowcharts.
• Experience with Microsoft Project.
• Experience with Excel PowerQuery.
• Valid U.S. Driver's License is required.

Work sponsorship is not available at this time. Third-party candidates will not be considered for this position.
Because we are a federal government contractor, we have special restrictions placed on us for hiring foreign nationals into certain key positions within the company. This particular position requires U.S. citizenship.

ACS Professional Staffing will provide equal employment opportunities to all applicants without regard to the applicant's race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.

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If you have any questions about our Reasonable Accommodation Policy, please feel free to email