Program Coordinator

Program Coordinator Responsibilities:

• Collaborates with Sales, Account Management, and Operations to optimize Program Development functions and ensure the appropriate processes, systems, and controls are in place to price and produce high-evaluated, top-quality custom programs with healthy margins and quick turnaround times.
• Supports Sales and Account Management teams with itinerary changes, tour customizations, general destination/product information, answers to pricing and itinerary specifics, and special requests by using knowledge of world destinations and/or communicating with global Operations teams.
• Acts as liaison between Production and Sales/Account Management teams, ensuring that internal business rules and product standards are upheld. Uses knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries.
• Reviews, develops, and audits tour requests, ensuring logistical feasibility and accuracy.
• Communicates with clients via phone conversations (proposal walkthrough calls) and emails as requested by Sales and Account Management, while maintain excellent customer service and understanding of client needs.
• Develops and implements new internal processes, rules and procedures based on the needs of the business.
• Provides support on other projects and tasks as requested by management. May be assigned responsibilities related to program development, pricing, or program operations/management.
• Prepares status updates or reports for manager as appropriate.

Standard Department Member Responsibilities:

• Maintain knowledge of company policies and procedures so as to serve as an effective staff member.
• Support company policies and management decisions with a sense of urgency and professionalism.
• Foster communication within the department, with other departments, and with management.
• Seek out and participate in internal and external programs that facilitate personal and professional growth.
• Identify and discuss personal and professional growth goals with Team Leader or other management.
• Write performance appraisals on an annual basis to be reviewed with Team Leader.
• Attend and contribute to team meetings (Program Management/Product Delivery/Sales/etc.).
• Develop and maintain a culture of teamwork, positive communication, and fulfilling the WorldStrides mission.

• Ability to communicate clearly and effectively with internal staff and management.
• Close attention to detail and extremely organized.
• Handles pressure well and can multi-task.
• Ability to problem-solve and make business decisions confidently.
• Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal.
• Concern for how decisions impact customer experience and the bottom line.
• General understanding of the student travel industry and/or the WorldStrides business model.
• Knowledge of world destinations, with some international travel experience preferred.