Patient Navigator - Operation Mend

The Semel Institute is seeking to hire a full time Patient Navigator to provide high touch navigation for patients and family members on and off the UCLA Campus as designated by the Operation Mend program. Duties Can include:

• Coordinating all travel, hotels, and accommodations for Operation Mend patients and family members.
• Escorting patients and family members to and from the airport, clinical appointments, surgeries, events, and other locations as needed.
• Accompany Operation Mend patients and family members into the designated appointments and serve as a liaison, and scribe to communicate with Operation Mend team members relevant information to optimize patient care and coordination.
• Coordinate with care team to ensure that all transportation and escort needs are met for the Operation Mend Program for all clinical and nonclinical program activities.
• Must be flexible and excel in problem solving. Individual must be detail oriented and able to anticipate special needs for patients and other guests.
• Proactively determine program needs and work with a team to create weekly and monthly schedules.
• Maintaining the highest level of professionalism and keep detailed and accurate records of all activities performed.

• Knowledge of military culture desired
• Experience working with patients with varying illnesses, injuries, and disabilities is desired.
• Bachelor's degree preferred.
• Working knowledge of BruinBuy and Concur desired.
• Working knowledge of departmental policies and procedures on the safe transport of patients.
• Knowledge of the UCLA Health landscape and medical campuses is strongly preferred.
• Ability to establish and maintain cooperative working relationships with other staff members and all other personnel.
• Skill in listening and comprehending information received in person or over the telephone to navigate and coordinate care for Operation Mend patients.
• Ability to anticipate specific needs for individual patients, family members, and staff.
• Detail oriented and ability to keep accurate and thorough records.
• Ability to work standing, walking, and sitting for extended periods of time.
• Interpersonal skills to interact diplomatically and sensitively with patients, staff, and visitors.
• Working knowledge of Microsoft Office Suite programs (Excel, Word, PowerPoint, etc.) is desired.
• Ability to develop priorities, meet deadline, and maintain strong communication with the Operation Mend team.
• Ability to work independently on assignments with minimal supervision.
• Must have a flexible schedule to include weekends and some evenings.
• Maintain strong communication, time management and organization skills.