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Red Classic Customer Operations Coordinator

Coca-Cola Bottling Co. Consolidated
life insurance, paid time off, paid holidays, 401(k)
United States, North Carolina, Charlotte
April 18, 2024
Requisition ID:188141 Posting Locations: Charlotte Our Secret Ingredient is our Teammates. We offer great rewards, competitive pay, career advancement and growth opportunities. Full Time Teammates are also eligible for: Paid Training Paid Time Off plus paid holidays 401(k) with Company matching on a dollar-for-dollar basis Employee Stock Purchase Plan (ESPP) Group Health Insurance - Medical, Dental, Vision & Disability Basic and Supplemental Life Insurance Refresh and Grow your Career with Us! Job Overview This position is based out of the Red Classic corporate office in South Charlotte near Carowinds. The Customer Operations Coordinator is responsible for supporting a dedicated customer operations team. The primary function of the job is to build manual loads, schedule appointments, validate, approve accessorials, and provide backup to the Customer Operations Planner role. Duties & Responsibilities Creates manual loads in the transportation management system timely and accurately based on the needs outlined by the customer, including but not limited to dunnage to third party vendors, equipment services, shuttles, and all other customer requests that do not get sent electronically Provides backup and support to the Customer Logistics Planner for an assigned region for a dedicated customer account including but not limited to routing of carrier tenders, and the vetting andaddressing of customer issues Utilizes the customer's transportation management system to assign pick-up and delivery appointments that meet on-time delivery and on-time pick-up requirements outlined by the customer and ensures the transportation management system is accurately updated Validates and approves carrier requested accessorial charges and updates information in the appropriate transportation management system; whereby, accessorials include but are not limited to truck order not used, wait time loading, wait time unloading, bobtail, out of route mileage, trailer repositioning, and trailer storage Tracks and traces loads within an assigned region to ensure on-time delivery and provide proactive updates for late loads to the Customer Operations Planner and updates the Transportation Management System to maintain data integrity Performs other duties as assigned Knowledge, Skills, & Abilities Up to 12 months of work experience Must have excellent written and verbal skills Time management skills Interpersonal communication skills Minimum Qualifications High school diploma or GED Knowledge acquired through up to 12 months of work experience Preferred Qualifications N/A Work Environment Office Environment Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.