Product Insights Support Engineer
Apple, Inc. | |
United States, Texas, Austin | |
May 06, 2024 | |
Summary
Posted: Apr 15, 2024 Weekly Hours: 40 Role Number: 200546474 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just build products - they craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Product Insights Support Engineering forms the essential link between users and engineering groups. As a member of the team, you are an instrumental partner in the creation of reliable, simple-to-use products, striving to supply engineering teams with actionable user feedback data that helps Apple builds the world's most innovative and revolutionizing products. You are responsible for active readiness participation through various engagement models and the delivery of engineering-actionable product feedback from the user population. You will work cross-functionally to resolve product specific user support needs and engineering feedback loops. If you are passionate about influencing product design and applying your advanced support skills to a broad range of products under development, this may be the job for you. Key Qualifications
Description Technically savvy individual and a strong customer advocate Natural leader who understands the big picture for Apple, in terms of customer support Thrive in dynamic environments, ability to run multiple priorities and projects simultaneously Provide support for users, including technical and non-technical inquiries Continuously look for opportunities to maintain product feedback quality at a high level by ensuring bug reports are actionable by engineering teams Contribute to product quality assessment by analyzing customer insights, case data, blocking issues and other data sources Partner with AppleCare Support Readiness to identify potential issues in product development phases Provide engineering support as necessary on a per project basis Align with engineering requirements/processes Identify opportunities for product feedback through product testing (lab) and file bug reports as appropriate Apply targeted (engineering directed) feature testing, on a per product or per user basis Improve quality of product feedback via outbound email, phone or survey setup / follow-up Education & Experience BS or equivalent experience required Additional Requirements Additional Requirements |