Health Coordination Assistant

HMSA
United States, Hawaii, Honolulu
818 Ke’eaumoku Street (Show on map)
May 05, 2024
Prepare administrative work for the Health Coordinators to include but not limited to preparing HFA's, inputting 1147's, completing the call cadence to enroll members in the program, utilizing HMSA tools to identifying any gaps in care. Ensuring that services are initiated timely to include but not limited to assisting the Health Coordinator in monitoring service plan goals, follow up with community referrals, monitoring expiration of service authorizations, preparing pre-authorization form to request services, assist members or providers with any issues or concerns about service delivery. Assist members in following up with appointments with providers and finding specialists, especially for complex members. May require going in the field to attend appointments with Health Coordinators as needed. Document all interactions in regards to members in service coordination in appropriate electronic systems. Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid