Customer Service Rep I
 Dorman Products | |
 United States, Nevada, Reno | |
| 4910 Longley Lane (Show on map) | |
 April 22, 2024 | |
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As a Automotive Tech Support Rep for Dorman Products at our Powertrain Industries location, you will beresponsible for the complete handling of customer orders and answering technical questions. PRIMARY DUTIES: * Fulfill promises made to customers 100% of the time or notify them of changes * Pro-actively track customer orders to ensure on-time shipping * Handle arrangements for shipment of product * Answer phones providing feedback to customers as requested * Tech line phone support including quality control follow up * Work with material and production groups as needed to alert customers of potential backorders * Ability to learn products, multiple systems and customer portals * Maintain accurate work Instructions as customer requirements or processes change * Other duties as assigned QUALIFICATIONS / EDUCATION / EXPERIENCE: * High School Diploma or equivalent *Have general automotive parts experience * Have good organizational skills * Maintain a positive and professional demeanor * Ability to handle complaints regarding unpleasant situations or conflicts * Ability to multi-task with attention to detail * Customer Service experience in an automotive or manufacturing environment desired * Proficiency in Microsoft Office and familiarity with Google Docs * ERP/MRP experience in a manufacturing environment desired
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