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Web Platform Product Owner (Remote)
Sumitomo Mitsui Banking Corporation (SMBC) | |
United States, California, Los Angeles | |
April 19, 2024 | |
Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience). The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees. We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products. It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking. SUMMARY:
Think about the last time you logged into your bank account. Did you feel engaged or excited about the experience? Have you thought about ways you could make your bank experiences better? We are looking for creative minds to help us reimagine banking. Experience owners that can help us build the next generation bank. A different bank. One that gives consumers the support they need to make better financial decisions. Although we are part of a larger organization our digital bank team is small, nimble and fast paced. This culture provides an opportunity to think, invent and innovate in a complex financial space. You will work closely with product owners, technology partners, designers, researchers and experience owners to design new customer focused journeys and capabilities. Reinvent retail banking. We are building this bank from scratch which means we can leverage new technology and approaches to redefine banking. You will work closely with product managers, technology partners, designers, researchers and experience owners to design new, innovative ways for customers to manage their accounts (e.g.view transactions, update profile information, add beneficiaries, manage communications preferences ) and ensure proper support across all. Constantly challenge the status quo. Put the customer first. Always look at it from the customer's point of view. Every experience begins with empathy and empathy begins with listening. Understand them well enough to not only meet their needs but anticipate them. Leverage the data. As a Product Owner, you will continuously evaluate our customer interactions from pre-market research through existing customer data to always find new ways to improve the customer experience and exceed expectations. PRINCIPAL DUTIES & RESPONSIBILITIES:
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