Service Desk Specialist (3 positions)
Metropolitan State University of Denver | |
parental leave, sick time | |
United States, Colorado, Denver | |
April 17, 2024 | |
DepartmentClient Services
Applications are still being accepted for this position as we had an additional opening. Applications are accepted until all positions are filled Position Summary Our Service Desk Specialists are the first responders to student, faculty and staff IT requests. We understand the interconnectedness of all our IT systems and services, and we excel at helping our clients navigate them. Reporting to the Service Desk Supervisor, you will provide technical support by phone, chat, and occasionally in-person. You will have your hands in many systems including Office 365, Canvas, SCCM, JAMF, and Banner, and you will work with every team within IT Services. To be at home in this position, you will promote knowledge-sharing and question-asking with your peers. Your inquisitiveness will serve you well and we want to foster your professional growth and skills in areas that interest you. We're looking for a team member that values student success by advocating for our customers and through mentorship of our student employees Our Benefits MSU Denver's employee benefits, including health, dental and vision plans, and a generous retirement program. All professional staff receive 24 days per year each of vacation and sick time and paid parental leave up to 6 weeks. For more information on these and other Benefits, please visit our Human Resources Department website: SUPERVISORY RESPONSIBILITIES: None POSITION RESPONSIBILITIES 65% Technical Support
15% Collaboration
15% Technical Writing
5% Other responsibilities as assigned At the discretion of the Service Desk Manager, perform additional tasks and special projects as assigned. QUALIFICATIONS Required Qualifications
Preferred Qualifications
Salary for Announcement: The anticipated hiring range for this position is $48,000 - $55,000. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Work Hours / Type: Monday - Friday, 8am - 5pm - Hybrid work arraignment possible. Instructions to Apply: Please apply online at MSU Denver's career site, https://msudenver.wd1.myworkdayjobs.com/MSUDenver and search for JR102206. Submit your cover letter and resume. Applications that do not contain all required documents may not receive full consideration. Complete applications received by 3/31, at 11:59pm MST will receive full consideration, but applications will be accepted after this date until the position is filled. Closing DateOpen Until Filled Posting RepresentativeAmy Hamik Posting Representative Emailhamika@msudenver.edu BenefitsMSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link: The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at . Diversity StatementMetropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver. We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success. |