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Mobile Crisis Case Manager

Tides Family Services
United States, Rhode Island, West Warwick
215 Washington Street (Show on map)
April 13, 2024


The case manager will assist the Mobile Crisis team to input client data into Tides' EchoVantage database. This requires excellent verbal and written communication skills, and knowledge of various computer programs. Attention to detail and good time management skills are essential for this position.

Essential Functions:

  • Utilize database reporting functions to monitor data entry and compliance with documentation.
  • Communicate with collateral providers to send and receive client records and information as requested through a release of information.
  • Perform electronic chart maintenance activities for the program including uploading files, monitoring and updating expired consents/releases, and sending feedback to the Mobile Crisis team for missing documentation for things such as demographics, forms, and contact information.
  • Enroll and dismiss clients from the database.
  • Timely data entry into team spreadsheets.
  • Data entry into state and outside databases as required.
  • Maintain a high level of confidentiality and follow HIPAA guidelines.
  • May need to travel to the 5 Agency sites- West Warwick, Providence, Pawtucket, Middletown and Woonsocket. Primary location will be in West Warwick.
  • Participate in weekly Mobile Crisis Team Meetings, weekly Disposition Meetings, and other meetings as scheduled by supervisor.
  • Front office reception as needed for coverage. This would include answering main line phones, monitoring and distributing faxes, ordering supplies, maintaining locked areas.
  • Perform any additional tasks or duties as assigned.



  • Associate's degree - Required or Community Related Experience
  • Highly proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Proficiency with remote conferencing technology.
  • Valid driver's license and registered/inspected vehicle - Required.
  • Bilingual; English, Spanish, Portuguese, Creole - Preferred

Knowledge, Skills and Abilities

  • 2-4 years of administrative experience in human services, healthcare and other non-profit agencies.
  • A demonstrated solid track record of maintenance of the physical client chart, helping to ensure the timely and accurate completion of all required paperwork.
  • Skilled in data entry in individual case records utilizing an electronic health record.
  • Experience with maintaining tracking systems maintenance of physical client chart, helping to ensure the timely and accurate completion of all required paperwork.
  • Experience running reports and utilizing data to make informed decisions to improve work flow and the overall program functioning.
  • Skilled in customer relations and confidentiality.
  • Highly organized and detail oriented.

Salary Description: $39,500.00- $44,000.00