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Lead Custodian, Facilities and Campus Services

Wake Forest University
United States, North Carolina, Winston Salem
May 09, 2024

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

Provides on-site leadership to a moderate sized group of custodians, whose primary purpose is to provide quality cleaning services and minor maintenance activities within designated campus buildings.

Job Description

Essential Functions:

  • Ensures cleaning services are completed to department-defined standards.

  • Maintains quality standards in accomplishment of non-routine cleaning and emergencies.

  • Responds to customer concerns/requests and takes corrective action to resolve them, including timely follow up.

  • Ensures that proper supply control guidelines are followed and staff is trained in use of all chemicals. Monitors safety of the workplace and ensures proper PPE are worn by custodians.

  • Monitors staff attendance and takes proactive action when employee attendance violates Attendance Policy.

  • Verifies equipment is operating in accordance with manufacturer guidelines. Submits equipment repair requests when equipment fails to operate correctly.

  • Provides input to the supervisors and managers regarding the Performance Management program.

  • Instructs and assists Custodians in cleaning procedures, techniques, cleaning problems, and in the use of new methods and products.

  • Evaluates quality and quantity of daily work completed through observation and inspection.

  • Leads assigned personnel to accomplish non-routine cleaning and assists with special projects.

  • Ensures the following items are accomplished: emergency cleaning, report repairs as needed, schedule and staff events, hold meetings with staff, and other duties as assigned.

  • Assists with ordering, distribution, and storage of chemicals, tools, equipment, and supplies so that employees always have resources to perform work in a safe, convenient, and productive manner.

  • Conducts project work individually or collaboratively, as member of a work group, as directed by supervisors or managers; ensures completion in a timely manner.

  • Ensures custodial closets are kept organized, products labeled, and stocked to ensure ample supplies to perform custodial duties (supplies to include cleaning products, toilet tissue, paper towels, etc.).

  • Manages recordkeeping and administration of the quality control program including completing management reports such as filter/solution change log, evaluating equipment log, completing checklist for distribution trays, and job cards.

  • Assists supervisors with inspection and documents cleanliness of university facilities.

  • Maintains work performance standards.

  • Monitors SDS books and information to ensure all are updated and OSHA compliant.

  • Disseminates instructions from supervisors and managers to the custodial group.

  • Issues and receives keys; dispenses university and departmental communication.

  • Follows Essential Employee Policies for F&CS Department as designated in Severe Weather Policy.

Required Education, Knowledge, Skills, Abilities:

  • Demonstrated knowledge of custodial and floor maintenance techniques.

  • Ability to effectively communicate verbally and in writing with internal and external customers.

  • Ability to communicate effectively in the English language sufficient to perform the duties of the position.

  • Proficiency in computer use and relevant software including email or ability to learn in a short period of time.

  • Ability to operate standard custodial equipment.

  • Ability to understand and implement safety policies for chemical and equipment use.

  • Ability to observe, assess, and record work, safety, and infection control standards.

  • Ability to ensure the proper use of equipment, mixing of chemicals, and observance of all safety rules and regulations and report all violations to the supervisor.

  • Physical Requirements: climbing, stooping, kneeling, standing, walking either within your respective areas or between areas on campus, lifting up to 50 pounds, pushing, pulling, and grasping.

  • Subject to both inside and outside environmental conditions including hazards.

Preferred Education, Knowledge, Skills, Abilities:

  • High School plus 3 years related experience or equivalent

  • Two year's experience with custodial services in an institutional or commercial setting.

  • Two year's experience using custodial equipment.

Accountabilities:

  • Responsible for own work.

  • Supervises custodian workflow, safety, and quality of work.

Note:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.

Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Additional Job Description

Time Type Requirement

Full time Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.

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