Call Center Supervisor - Northborough, MA

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Come work for a Top Workplace and earn up to $75,000-$90,000 as an Inside Sales Coach.
Base pay plus monthly Performance-based bonus.

Work isn't supposed to be this fun!
Our business is thriving, and we need talented people to join our team. At Renewal by Andersen | Esler Cos, we don't just sell the best-known windows. We do business "With Love" by caring for teammates and customers like family!

Work/Life Balance
We're open 7 days/90 hours per week. We can build a schedule that fits your life and guarantee those hours every week!

Family Culture of Care
Work with your friends. Company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement, free laundry, and more!

WHAT YOU'LL BE DOING - THE ROLE

- Working on a team of Coaches.
- Hands-on and in-the-moment assistance with appointment setting.
- Coaching, encouraging and guiding staff to meet activity goals.
- Assist staff to deliver our methodology.
- Encourage staff to recognize selling opportunities and buying clues.
- Perform moderate-level supervisory work coordinating the operations of a call-service team.
- This is an in-person position.

WHAT YOU BRING - THE PERSON

- Previous call center coach or supervisor experience in an Inside Sales Center.
- A proven track record of closing sales.
- A strong focus on exceeding customer expectations.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced environment and collaborate effectively as a team member.
- A positive attitude with the ability to multi-task.

WHAT'S IN IT FOR YOU - THE BENEFITS

- Medical Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Telehealth: 24/7 access to physicians
- Prescription drug Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance / AD&D $50,000 Paid Coverage
- Additional Voluntary Employee & Spousal life insurance
- Short-term disability Insurance (STD)
- Long-term disability Insurance (LTD)
- Parental Leave
- Voluntary Critical Illness Insurance
- Voluntary Accident Insurance
- Teammate Assistance Plan
- Paid Volunteer Time
- 401k with 50% match up to 6% of your annual pay
- Tuition Reimbursement

Empowered to be Extraordinary.
We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience.

The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts.

We are a proud equal-opportunity employer.
We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.