Account Manager

The Account Manager cultivates healthcare facility client relationships across all specialties by consulting on staffing needs, processes and strategies, by partnering with Recruiters, Regional Directors and Quality Services in order to present and confirm qualified HPs and facilitate successful assignment ultimately generating revenue and increasing TOA and market share.

• Implement prospecting strategy according to individual territory dynamics on a daily and weekly basis to prioritize sales time in order to secure as many new orders as possible.
• Research potential client job order opportunities using all resources available - e.g. AMIE order/placement history, internal leads, web sites (facilities, competitors) and other sources.
• Navigate entire client organization through consistent phone and email strategy in order to cultivate relationships and referrals with relevant departments and hierarchy of decision makers.
• Investigate details, timelines and decision makers for computer conversions, facility expansions and other special projects in order to strategize with Regional Director on how to secure business.
• Consult client on the unique value of AMN by presenting new ideas and solutions that resonate with client leadership in order to increase revenue opportunities across all service lines.
• Leverage industry expertise by referencing local and national healthcare staffing trends to gain credibility and influence in order to identify more sales opportunities.
• Pursue exclusive and preferred client agreements by demonstrating the value of these programs, through consistent service delivery, differentiating AMN as the industry leader.
• Maintain facility data (AMIE) in terms of accurate contact information, order details, & selling points in order to deliver high quality profiles and respond quickly to client needs.
• Update AMIE with accurate first day and orientation instructions in order to ensure successful start of assignment in partnership with Quality Services and Recruitment.
• Document order details via phone and email with client point of contact in terms of unit specifics, clinical responsibilities and expectations in order to deliver the most qualified candidates within expected timeframes.
• Promote job orders including necessary qualifications to Recruiters via AMIE order details, email ("Order Alerts") and presentations, to most quickly identify interested & available HP candidates with highest likelihood to fill based on client criteria (licensure, skills, timeframe, etc.).
• Review proposed HP candidates (comprehensive picture) and highlight what qualifies them as the appropriate fit using selling points and professional profiles in order to create intent to interview.
• Communicate timely updates and expectations between all assignment stakeholders including Recruiter, client contact and Quality services, by documenting in AMIE cues & tasks, and via email to execute all placement steps in order to deliver HP to assignment on time.
• Escalate client issues internally as appropriate, to RD, Clinical, Quality Services leadership by owning resolution on behalf of client in order to maintain reputation and relationships.
• Leverage 3rd party vendor management software systems by learning best practices for posting orders and submitting files in order to increase speed to market of candidate submissions and offers.
• Partner with the Regional Director to assess the competitive landscape and implementing strategies to maintain & maximize market share.
• Negotiate bill rate increases and order bonuses on a case by case basis.
• Retain client trust by minimizing disruptions due to traveler cancellations by exercising creativity in identifying win-win solutions to backfill with AMN candidates.
• Negotiate with client contact for alternative solutions (e.g. shorter contract)

Minimum Education/Certifications:

• High school diploma or GED certificate required

Preferred Education/Certifications:

• Bachelors degree

Minimum Experience:

• 3 to years sales experience in inside or outside sales or customer service

Respect*Passion*Continuous Improvement*Trust*Customer Focus*Innovation

AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer

We encourage minority and female applicants to apply

We value professionalism in everything we do - this includes the professional presence we project as we interact with internal and external customers.