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Virtual Course Materials Operations Manager

Follett Corporation
United States, Maryland, Capitol Heights
May 23, 2024
Virtual Course Materials Operations Manager
Capitol Heights

Position Overview

Administer the Course Materials department operations for Virtual Hybrid Center, including supervising team member activities and providing hands-on technical and functional guidance to aid in accomplishing financial goals. Collects, edits, and oversees textbook orders to ensure accurate and timely availability of textbooks. Interfaces regularly with publishers, handling issues related to stock availability and invoicing. Demonstrates strong knowledge of Follett systems and strategies (including Program, Academic Tools, System Integrations, etc.), the industry, and the competitive landscape in order to execute initiatives, drive profitability, and control expenses. Ensures compliance with company policies and procedures. Partners with various support partners including Fulfillment Center Manager, Warehouse Operations, Faculty Course Materials Managers, RCMS, AP, HR, and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork. Demonstrates proficiency in Follett Strategic Competencies.


  • Associate's Degree or equivalent
  • 3-5 years of experience
  • Previous textbook experience handling progressively more complex functions
  • 1-3 years of retail supervisory experience
  • Computer literacy

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