Shift Supervisor

This position is designed to focus on delivering the ultimate patient experience through elevated patient service standards. The Shift Supervisor will oversee the entire store showroom team. The position responsibilities include support of company goals and objectives, as well as general oversight of daily store operation needs.

• Assist the General Manager in planning and implementing strategies to drive service standards and positive sales results
• Maintain an ultimate patient experience environment by leading and coaching teams to company service standards
• Oversee the daily operations of the store, including opening and closing procedures, meeting company standards, and ensuring all SOPs are being followed
• Train and develop Dispensary Associates, ensuring all Dispensary Associates are knowledgeable on all company products
• Oversee store showroom operations, monitoring consultant interactions with patients, and ensuring proper verbiage is being used
• Monitor register sales and complete required cash drops throughout each shift, ensuring cash registers do not go above $2300
• Audit completed transactions, ensuring patients have been dispensed the correct milligrams under the correct route of administration per DOH guidelines
• Monitor walk-in queues within Viridian POS system; ensure timely processing and identify opportunities by communicating with the team on issues, concerns and updates
• Maintain knowledge of loss prevention policies and procedures
• Maintain good working relationships with other store operating areas as needed, assist with patient return process, and product availability spreadsheet

• Associates degree preferred, two years related experience and/or training or equivalent combination of education and experience
• Must have prior cash handling experience
• Management experience, preferably in retail and/or customer service area
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Highly motivated, confident, high-energy; flexible and adaptable to changing priorities
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• Strong attention to detail; time-management, prioritization and organizational skills
• Must possess the ability to train, develop and evaluate a patient consultant team
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
• Must be computer literate
• Must possess a valid driver's license and a clear driving record
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV
• Must be able to pass a comprehensive background record check.

• Must be able to push, pull, move, and/or lift a minimum of 25 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance
• Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks
• Must have visual acuity with/without job aids to perform activities such as; reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions
• Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise)