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Service Dispatcher

Rite-Hite Company
paid holidays, sick time, 401(k), profit sharing
United States, Washington, Kent
22718 58th Place South (Show on map)
December 21, 2023
Company Description:

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. Arbon Equipment, a Rite-Hite company, is North America's premiere distributor of dock and door equipment. To continue our growth, we have an opening for a Service Dispatcher in our Kent, WA office.

Job Description:

Rite-Hite Service Dispatchers serve as the key conduit between our customers and our sales and service departments. Working with customers in an assigned area, the Service Coordinator assists customers and sales personnel who call in to request service and schedules and dispatches Service Technicians and contractors to complete the work. In addition, this position is responsible for ordering parts, products, and equipment, coordinating shipment and installation, ensuring accurate invoicing, and reviewing completed jobs and analyzing profitability.

Required Experience:

Rite-Hite sells the best, and we hire the best. This position requires a minimum of one year of related experience, prior experience in a field service environment is preferred. In addition, the Service Coordinator must have good attention to detail and the ability to juggle multiple projects without dropping the ball. Strong communication and customer service skills are also essential.

We Offer:

Rite-Hite provides competitive compensation ($24/hour-$29/hour depending on experience) and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.