Collections Analyst - Greenville, SC

Greenville, SC

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The Collections Analyst role is a key contributor to managing Accounts Receivable at Hubbell. The position is assigned our most complex and valuable customers and is expected to not only achieve the desired outcomes with those customers, but to provide thought leadership to others throughout the enterprise on opportunities to make the process work better for all stakeholders and model success for less experienced team members. This role seeks interactions with various internal teams (customer service, sales, as examples) in an effort to streamline the invoice to cash process, benefiting customers and fellow Hubbell employees equally. Analysts spend a considerable part of their time seeking, analyzing, and socializing data to understand situations from all sides. Working with the system as-is, while at the same time defining and generating ideas about how to improve processes is a key responsibility. Seen as the go-to person when issues arise this role can confidently and competently determine recommendations for next steps in nearly all situations. Works collaboratively with all levels of customer and internal employees to achieve desired outcomes and build relationships. The role works and prioritizes effort independently but in unison with department and corporate objectives.

• Monitors complicated or issue prone accounts considered strategic and assesses receivables condition to prioritize efforts to achieve objectives for those accounts.
• Performs analysis to identify trends, problems and root causes of ongoing issues and outlines solution plans to improve the situation for both Hubbell and the customer.
• Generates solution plans that guide and direct their own efforts as well as coordinating other resources within the A/R function to deliver the needed results for stakeholders.
• Initiates, organizes and often times leads team or cross-functional meetings designed to solve problems, improve processes, or deliver training.
• Negotiates within assigned scope of authority, individually or as part of a team, to resolve problems with favorable outcomes for Hubbell and the customer.
• Handles accounts with complex support needs, such as EDI based transaction processing, international multi-currency accounts or support of 1st party outsourced collections activities.
• Monitors the work of 3rd parties involved in the support of all Hubbell A/R functions provides training and resolution support as needed.
• Responds to customer inquiries regarding billing discrepancies or payment disputes.
• Acts as a subject matter expert for IT and AR leadership: helps test, document and train on systems supporting A/R including work defining requirements of new systems or processes needed to support function.
• May assist the supervisor/manager in directing team resources to meet objectives.
• May perform basic project management tasks.

• Bachelors degree in Accounting or Business.
• 5 or more years involved in a large ($500M or more in annual sales) Accounts Receivable function or similar, transaction-based accounting function.
• At least 2-4 years of commercial credit and collections experience, ideally within a large organization ($500M or more in annual sales).
• Demonstrated ability to use MS Office Software (Word, Excel, PowerPoint, and Outlook) at an intermediate level.
• Demonstrated success in a goal driven work environment.
• Experience compiling and maintaining procedures and policies based on various inputs, including customer contracts, corporate standards, department best practices and external guidance, rules, and regulations.
• Experience in international transactions preferred including compliance, tax/duties, and multi-currency needs of these customers.
• Experience working with IT in support of AR (requirements gathering, testing, problem shooting) is preferred.
• Familiarity with a large-scale, enterprise accounting or CRM system (such as SAP or Oracle.)
• Familiarity with Internet based e-commerce and search/research tools (such as UPS, FedEx, Google and/or Bing.)
• Familiarity with various electronic transaction methods with customers, including EDI, web-based procurement portals (Ariba or custom web based), and ACH/CTX.
• Ability to use basic office equipment: Fax, scan, copy, phone, and 10-key.