Manager, Customer Experience Advisor

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KPMG is currently seeking a Manager, Customer Experience Advisor to join our Global Information Technology Group which is part of KPMG International organization.

Responsibilities:

• Advise KPMG's Member Firms and Functions on KPMG International technology group's portfolio of services, including but not limited to Microsoft Azure and Microsoft 365 as well as customized services
• Relationship Management - understand direct and indirect customer relationships, key stakeholders, and contact points
• Product and Process advisement - develop understanding of product portfolio and the capabilities to align with business needs
• Gap analysis - leverage product, process and customer knowledge to determine and communicate the gaps between the customers need and the product or process capability
• Product enhancement or documentation guidance - Provide feedback to product/process owners on gaps to be closed via new work, enhancement or other planned activity
• Vendor/Product Alignment - Facilitate meetings and workshops to align product, vendor and customer teams to deeper understanding of technology

Qualifications:

• Minimum five years' experience in a large enterprise with an established track record of leading, identifying and addressing business requirements in all aspects of Product/Service design and delivery
• Minimum five years as a specialist in Platform Microsoft SaaS/PaaS technologies
• Bachelor's degree from an accredited college/university or equivalent work experience
• Outstanding verbal/written communication, collaboration, facilitation, influencing and negotiation skills required
• Demonstrated knowledge of Microsoft Azure and M365 services in a large Enterprise environment

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

At KPMG, any partner or employee must be fully vaccinated or test negative for COVID-19 in order to go to any KPMG office, client site or KPMG event. In some circumstances, individuals who are not fully vaccinated may also be required to have a reasonable accommodation to not be fully vaccinated for COVID-19.