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Integration Center Supervisor

Apple, Inc.
United States, North Carolina, Maiden
May 22, 2022
Summary Posted: May 20, 2022 Weekly Hours: 40 Role Number: 200380543 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you wish to be challenged to think creatively? The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Data Center Operations Team is looking for a Supervisor to provide focused, expert-level functional knowledge and hands-on support of high-demand environments, specifically in our Integration Center. This role functions as a technical resource as well as domain authority across subject areas and provides direct support and supervision to Integration staff. This is a fast-moving, dynamic environment where flexibility and adaptability are key attributes needed for success. Excellent project and time-management skills, with an ability to organize and drive critical tasks and objectives in support of organizational goals is valued. Key Qualifications 5 + years of supervisory experience. Demonstrable experience scheduling and supervising a non-exempt workforce. Ability to inspire, coach, train, and develop personnel to consistently provide extraordinary customer service and drive for results. You take complete ownership of your area, are highly organized, with a track record of meeting deliverables. You don't need to be reminded to follow up and follow through. Directs employees according to established policies and management guidance. Manages employee time-off requests as well as time card responsibilities, including edits and approvals. Strategic problem solver who sees the big picture while working with ambiguity and uncertainty. Ability to forge collaborative relationships with multi-functional teams and vendors. Strong and effective written and verbal communication skills with the ability to tailor your message to your audience. Experience presenting technical information detailing specific projects or schedules. Provides management with performance reporting of tasks, technicians, and support functions within all key activities. Coordinates with management to ensure proper staffing levels, budgets, tools, and materials are inline with needs and expectations. Able to adapt and flex schedule to align with business needs. Experience with Mac OS, iOS, and Desktop applications. You have hands-on experience working with compute, storage, or networking hardware for at least 3 years You are willing to travel Description A successful candidate will exceed in the ability to communicate internally, horizontally and vertically. An ideal candidate would bring with them expertise in operations leadership, creative problem solving, the ability to work on multiple task items in parallel and to cope with managing expectations in a fast-paced environment, all while maintaining a high quality of work. We are constantly thrown in new directions and this job requires an individual who can rapidly adapt/learn new technologies/concepts. You'll be involved in all aspect of our program and take on an invested role to ensure projects are successfully completed. Education & Experience Bachelor Degree or equivalent experience Additional Requirements